Amazon Review March 02, 2013
Reviewer: Aunt Car
I really don't know how you rate a pole but as poles go, this one is fine. I owned one previously and it withstood the test of time so that is why I repurchased it. It is what it is and you won't be disappointed.
During the Halloween 2011 snowstorm in Massachusetts, a limb fell onto the Triple Play feeder pole that I use to hang my hummingbird feeder in summer. Unfortunately the plastic feeder hook that goes on the top of the pole broke and was not fixable. I wish I could order a new feeder hook without the pole!! Hint, Hint
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RESPONSE FROM PERKY-PET
MAY 14, 2012
Thank you for your review! We also experienced the strange fall snow storm here in Pennsylvania. We are sorry to hear that the feeder hook broke on the Perky-Pet® Triple Play Pole Set (mode 72). As it turns out replacement hooks are not available separately.
Our product managers are working towards making more replacement parts available for Perky-Pet® products making your feedback all the more invaluable. Your Triple Play Pole is covered under a one year warranty.
Please contact us at 1-855-PERKYPET (1-855-737-5973) so we can assist you.
Consumer Relations Representative