Fantastic - to a point May 14, 2014
Everything about this feeder is great - except... I can't stop leaks from happening between the lower and upper portions of the base. Have followed call instructions (printed and video) several times, but just can't get a complete seal between the two parts (a very tiny gap on one side). Once I hang the feeder, movement (wind, etc.) causes dripping. Suggestions?
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RESPONSE FROM PERKY-PET
MAY 15, 2014
We appreciate your feedback and while we are happy that you enjoyed the design of this feeder, we apologize that it has been leaking. To help prevent leaks, it is important that each connection be tight and secure.
We strive to product quality feeders, and are sorry that this feeder did not live up to that standard for you. Please keep in mind that this feeder is backed by a one year warranty. If you have any additional questions, please do not hesitate to contact our Consumer Relations Team at 1-855-PERKYPET (1-855-737-5973). We look forward to hearing back from you and being able to work with you to make this right.
Consumer Relations Representative
Amazon Review April 25, 2014
Reviewer: R. Price
True, the base leaked like crazy from the split between the top and bottom parts. I was about to either return the feeder, or permanently seal the base with silicone sealer. Then I figured it out -- so I offer the following advice:
A. Before filling with nectar mix, first test the feeder with plain water (which I did, and found that the water leaked out in about 10 seconds). This avoids losing a batch of nectar by not understanding how the feeder works.
B. To test with water, and later fill with nectar, read the instructions (they're not too clear on the tag, but the video helps):
- Screw base together until snug (the halves do not form a watertight seal, and this is okay).
- Screw container into base until snug.
- Push container down into the base seal (may already be in down position) to close ports, and prevent base leakage when filling.
- Fill only half way [until hummingbirds have discovered it] & refrigerate the rest.
- Screw top cap onto container TIGHTLY [most important step; it must be airtight].
- Pull container up from base to open ports. The liquid will start to fill the base, and stops when the vacuum prevents further flow.